The conditions that can be granted for a refund:

1.  If the products are not in stock and you would like to cancel your order, we guarantee you a full refund of your deposits. 

2. If there is a manufacturer defect and cannot be exchanged. But we will not cover the costs of return shipping.

3. If the item is unopened, we may accept return and refund. But we will not cover the costs of return shipping.

Should you have problems above please send your request to service@moftoyshop.com and we will deal with your case right away. 

A need for product exchange or request for replacement:

We try our best to ensure the quality of the products before we ship them out, but damages can happen in international shipments. Please feel free to contact us if you need for a product exchange. If a replacement can help solve the problematic product in your hand, we will do our best to get you one. But we might ask you to destroy or send back the defective parts in your possession.

 We ensure to send out all order in good condition, but he boxes might suffer some damages during the delivery process. Any packaging is for the sole purpose of protecting the actual product inside, so any request for a new box replacement will not be accepted under andy circumstances.  

Restocking Fee for Returning Products

There is NO restocking fee for returning your items, and you can be granted with Full Refund. However, We do not refund the original shipping and handling that you paid on the order, and we are not responsible for the shipping cost of return, either.

Refund

We will return the payment when we receive the returned package in good condition.