If the product gets returned as a result of delivery failure (wrong address, unclaimed, addressee move, customs issues, etc.), we will ask if you'd like a second delivery. You might need to pay for shipping charges again for the second delivery. If you decide to cancel the order, we will deduct any fees of the return shipment from your refund and return the rest of the amount back to you.
If the package is lost during transit, we will process refund after receiving official confirmation from an enquiry filed to our Post Office. If you are still interested in getting the item, we will charge for the second delivery and resend the item to you (the fees is based on the first shipment.)
If you decide to give up on the packages, we will deduct the costs of the first shipment from your original payment and and return the rest of the amount back to you, and provide vouchers for your next purchase with us.